All during 2019, the team at IdeaWorksCompany researched the top ancillary revenue producing airlines and the most generous frequent flyer programs, and issued reports that described the industry’s service innovation and product development; as well as offering practical advice for airline management teams. The culmination of this work is the 2020 Airline Ancillary Revenue and Loyalty Guide. The 260-page Guide includes every published report and survey issued by IdeaWorksCompany during the year and comprises four sections: 1) an abbreviated version of the Worldwide Report of Economy Reward Availability from 2019, 2) New for 2020 – – an abbreviated version of the Worldwide Report of Business Class Reward Availability from 2019, 3) the full collection of three research papers from IdeaWorksCompany, and 4) the complete Worldwide Report of Ancillary Revenue based upon 2018 airline financial disclosures.